Terms of service | Disclaimer | Refund, Warranty and Privacy Policy

Terms of service:

By using JesExtender.com.au (this website and/or resource) you are agreeing to accept the terms of service and terms and conditions as can be read below. Please do not use this website unless you have read and accepted all of these terms and conditions. If you do not accept the terms and conditions, do not use the website.

  1. The information on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
  2. JesExtender.com.au may update the material on its site at any time without notice.
  3. You should always seek the advice of a physician or other qualified health provider with any questions you have regarding any medical condition.
  4. You acknowledge that JesExtender.com.au owns the copyright to the contents of this website. You must not do anything that infringes JesExtender.com.au copyright such as recording, copying, sharing or plagiarising, unless previously authorised to do so.
  5. This website contains links to third party websites. Those sites are not under the control of JesExtender.com.au and JesExtender.com.au is not responsible for the content or the privacy practices contained in those sites. You acknowledge that you enter any third party websites at your own risk.


The purpose of this online resource (website) is to provide balanced information from an Australian group of like minded individuals who wish to impart factual information to the best of their ability (and at the time of publication), for all users of this resource.


Supply of devices comes from manufacturer “Danamedic APS” in Denmark. This website, JesExtender.com.au is an online resource managed by a non profit organisation which is located in QLD, Australia. International outsourcing of web design, programming and content is in effect.The information on the JesExtender.com.au website is not intended to be a substitute for professional advice. All resources or support services provided on this site are intended to help users effectively use the product. Diagnosis and treatment of a clinical condition can only be undertaken by a qualified health professional. Users of this website should always seek the advice of a qualified health professional with any questions they have regarding their health or a medical condition. While we do our utmost to provide genuine and honest information for anyone who uses this website, for legal reasons JesExtender.com.au does not guarantee the accuracy, quality, suitability or reliability of any information on the website.

 All results discussed on this website are to be considered “generally expected results”. Results advertised are based on average results and are not based on extraordinary claims. For clarification, this means some clinical trial patients experienced less and others experienced more results than advertised. Any extraordinary results experienced by any individual are specified according to the scientific study that endorses it explicitly. Results will vary with each individual. If any user of this website should find any advertisements or claims to be unrealistic or extreme, please contact us and we will immediately review the content. JesExtender.com.au makes every effort to ensure the honesty and accuracy of the information available on this website. The contents of this website have been prepared with great care, however, JesExtender.com.au cannot assume any responsibility for its accuracy. The products shown are in in conjunction with the Medical Device Directive 93/42/EEC in Europe. Always read the product instructions before use and please contact us if you are unsure of anything. Please seek professional advice before using if you suffer material allergies and consult your doctor or pharmacist if you have an underlying medical condition or if on medication. This above disclaimer also forms part of the one found at the bottom of each webpage on this site.

Warranty Policy

The Jes Extender Light is supplied with a warranty period of no less than 1 years .The Jes Extender Standard is supplied with a warranty period of no less than 2 years. The Jes Extender Titanium comes is supplied with a warranty period of no less than 3 years. The Jes Extender Gold is supplied with a warranty period of no less than the lifetime of the customer who purchased it. All warranties are non transferable and replacement parts can only be requested by the person who made the initial purchase of the product. This warranty policy covers all parts of the product that are not serviceable in nature and that are not considered spare parts, including the main device itself which is comprised of a contoured base ring which rests against the pubic region of the body, two spring loaded assembly arms, various extension rods and the plastic cradle. All other parts including but not limited to; comfort straps, silicone tubes, velcro straps and foam pads are considered consumable spare parts and are not generally covered by warranty unless expressly stated, or otherwise shown to be manufactured with a defect. Conditions apply for certain parts that may get broken during transit and which require warranty replacement. All postage costs related to parts replaced under warranty is to be paid for by the customer. We require photo proof of the defective part that is to be replaced, if this is not possible the old part is to be returned at the cost of the customer.

Privacy Policy

We completely respect and protect the privacy of our users. This privacy policy tells you how we collect and use information. The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.

For all private users, you can use this service without telling us who you are or revealing other Personal Information. If you contact us you do not need to identify yourself or use your real name. All other users must use legitimate details when using this site.

Personal information

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number for a period of no more than 7 days.

Some information that may be retained are the details used to make a purchase, this information is only strictly kept for warranty purposes. Should a request be made to delete this information, it will void any warranty offered. No payment information such as credit card or bank numbers are stored on or within this site.

Please do not send us any other personal or sensitive information.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other parties. If you ask us about an issue that needs to be dealt with by another party, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it. You can contact us by email, or phone to make a complaint or request. We undertake to respond within 7 working days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information

This online service is hosted in Australia on secure, auDA Information Security Standard (ISS) Accredited Registrars and accredited facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted only to employees who need it to provide benefits or services to you.

Returns Policy

As all devices are supplied by the manufacturer, their returns policy applies (within quotes “”):

“Return and refund
The request for a return must be notified to us no later than 14 days after the delivery.
The 14-day period starts on the day the order is delivered. Also, if something is missing in the kit, you have 14 days to notify us. After this period, your right to compensation expires.
Please note the right of return on intimate products expires when opening the sealed product packaging. If opened, our products cannot be returned, nor refunded. This limited right of return is stated on the plastic bag in which the product is delivered as well as in our Quick Guide and our sales terms!
If you wish to make use of your right to return the product, you must either get in touch with our Chat through JesExtender.com or send us an e-mail at support@jes-extender.com. Clearly state in your message that you want to use your right of return and refund.
To summarize, to qualify for a return and full refund you must:
1) Notify us maximum 14 days after receiving the product
2) The sealed plastic bag must be unopened
3) It must be a full kit in original packaging.

If you have used the device, the best plan is for you to specify the issues you have with the product, and we will assist you in any way possible, to solve them. We also have medical staff at your disposal, if this becomes relevant – at no cost for you of course.”

Any amount paid by the customer for the initial postage of the product can not be reimbursed. Due to the intimate nature of our products, and because we have to adhere to strict hygienic standards, we cannot refund a returned used product.
 We can only issue a change of mind refund when the sealed bags have not been opened, when the original product seal is intact and the product is received in the same condition as it was sent.

The owner or manager reserves the right to grant refunds at any time outside of the above conditions at their discretion. This can only be considered (and not guaranteed) for users who have 1) Contacted us on at least 3 separate occasions for help and support before asking for a refund. 2) Upon our request, the user has sent back the product for inspection. 3) Has thereafter still not been able to use the product effectively.

Performance Guarantee

Results may vary from person to person based on how much the product is used. All performance guarantee’s are handled directly by the manufacturer, Danamedic APS. The manufacturer’s terms are as below (within quotes “”);

“We guarantee that our product will give you an enlargement if used correctly and diligently. In fact, we offer you a money refund if you get no results; If you haven’t enlarged your penis within 600 hours of training, with an average traction of 2000 g, in a period no longer than 6 months, you may apply for our money-back guarantee.

“The money-back guarantee can be claimed at any time during your first six months and 600 hours of training with our product (only one refund per customer). 6 months after receiving your product your right to a refund is forfeited. All you need to do is enter your measurements every week in our diary at https://dickdiary.net to keep track of your progress…

“We kindly ask you to take a picture before and after the treatment, with the product applied with average traction, to make sure you have used it correctly. Please include a ruler placed on the penile column pointing towards the tip of the penis on both pictures”

To sign up for the manufacturer’s 180 day guarantee please register here: https://dickdiary.net/

Malicious Users or Buyers

Any user of this service who makes unreasonable demands, abuses or uses harsh language directed to any of our staff members will be automatically deemed a malicious user or buyer. Any customer who resorts to using any dispute resolution process which holds, freezes or reverses the payment of their order for more than 3 business days after it has been posted and the situation made clear, will be deemed a malicious buyer automatically under the following circumstances; if the reason for opening the dispute is out of the range of our responsibility i.e wrong postal information was given, unforeseen postal delays, order was lost in the mail etc, and or if the issue has been explained and an adequate reason/s provided to clarify the issue. All malicious buyers automatically forfeit all warranties, refunds and after sales support etc. that is normally provided with our products. Malicious buyers may no longer use this service or purchase any additional products.


In the unlikely event that any injury, damage or deformity occurs as a result of purchasing any product from this resource (website), by using the product you completely agree you are doing so at your own risk and of your own responsibility, without limitation. The details of such are; A) By using a product that has been supplied by the owners or any other persons involved with the supply of this service (website) you agree to participate and use the product entirely at your own risk if any injury, bodily harm or deformity of any kind arises. B) You release the owners and any other persons involved with the supply of this service (website) from any legal action, claim, suit or demand for compensation of any type that may arise from your participation or use of any products supplied. (C) You understand that these terms are contractual and may be relied upon in any proceedings by or involving you and your heirs, executors and assigns.

Website analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences and to help pages load faster if there is multiple visits to the same area of this website. You may refuse the use of cookies by selecting the appropriate settings on your browser.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website currently does not use Google Analytics, a service which transmits website traffic data to Google servers in the United States. However we may choose to use this service in future. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about your use of this site by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

JesExtender.com.au also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Further Information

Should you require any clarification or further information relating to the terms and conditions of using this website as above, please do not hesitate to contact us.